Tech support by phone
We provide technical support by phone Monday through Friday, 7 AM through 6 PM CET to listen to your description of faults and connect you with the appropriate service center. They will give you recommendations for resolving, preventing, or bypassing faults. Your certified MOBS Supervisor can either implement them independently or wait for our technical support to come on site.
Replacement part service
During the contract term, you will receive replacement parts from us. We will charge them based on the current respective replacement part list and send them to you upon failure or discovery of a defect. Express shipping is also available in an emergency. In doing so, we rely on you informing us about faults and failures right away and supporting us in troubleshooting.
Replacement module service
As needed, we can send you specific system components, such as detectors or OAMs, which we’ll charge based on the current respective replacement part list. Express shipping is also available in an emergency. What we need from you is a prompt message about the fault or damage to the system components, including their serial numbers, acceptance of replacement components, and speedy return of the defective system components (within three days).
Inspections
Maintenance.
Simple maintenance such as battery replacement can be performed by the MOBS Supervisor independently, which reduces maintenance costs. Based on customer needs, we offer service contracts with different service levels for our MOBS systems:
Products and services
- checking the external connections of the system with non-destructive, testable detectors
- testing fault retransmission
- testing signal transmitters
- testing the transmission unit
- testing the display and triggering equipment inside or outside of control centers
- testing switching equipment
- testing power failure
- testing essential device functions
Products and services
- provision of necessary tools and measuring and test devices
- testing in accordance with manufacturer requirements without the Fire Control System
- care of system components, adjustment, readjustment, and calibration of assemblies and devices
- replacement of system parts and components when the service life has expired, including replacement of radio detector batteries
Products and services
- provision of necessary tools and measuring and test devices
- testing in accordance with manufacturer requirements without the Fire Control System
- care of system components, adjustment, readjustment, and calibration of assemblies and devices
- replacement of system parts and components when the service life has expired, including replacement of radio detector batteries
- testing all 230 V devices of the MOBS in accordance with DGUV V3
